Customer Service Representative
Job Location:
Dover, OH 44622
The Customer Support Representative will be working in a high-volume solution center. This position is customer-focused, requiring the ability to multi-task on telephones and computer software, coordinate and execute emails, and effectively locate solutions to customer problems in a fast-paced and dynamic environment. An ideal Customer Support Representative is an excellent communicator and an efficient problem-solver, with an ability to maintain patience and composure at all times. As the front-line support for our clients and customers, your role is vital to our success as a company.
Minimum Requirements for CSR:
- High school diploma required or GED equivalent
- Previous customer service experience
- Ability to type 45 WPM with a minimum of 92% accuracy preferred
- Ability to multi-task with a high volume call center
- Successfully pass a pre-employment drug screen and background check
Customer Service Responsibilities and Duties:
- Answer customer calls promptly and courteously utilizing custom procedure.
- Receive and respond professionally to all customer inquiries regarding services, disputes, billing questions, cancellation, and new customer sign-up.
- Professional interaction with customers over the phone and face-to-face.
- Work with other departments to resolve customer’s issues.
- Log and record information into customer accounts using a computer.
- Resolve customer issues and adjust accounts, as necessary, with verification from Manager.
- Process payments as necessary.
- Maintain a positive work atmosphere with a culture of respect for others
- Other assigned duties from Manager.
Excellent Comprehensive Benefits Package:
- Medical, dental, and vision insurance
- Company paid life insurance
- Short term disability
- Company matched 401k
- Up to 10 paid vacation days
- 6 Paid holidays
- Paid orientation and training
- Onsite wellness coach available by request
Apply online or in-person today at any of our Eastern Ohio locations!
Kimble Recycling & Disposal, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, national origin, age, military/veteran status or genetic information or any other status protected by law.