Frequently Asked Questions

Our goal at Kimble Recycling & Disposal Inc. is to provide the best possible service to our customers. We get a lot of questions throughout the day so we've created this quick and easy reference for you to find answers to your frequently asked questions. If you are looking to start service, have questions about existing service or billing, please contact us or call 800-201-0005 to speak with a customer support representative.

Customer Service Center phone hours:

Monday through Friday 7:00 a.m. to 5:30 p.m.

Saturday 7:00 a.m. to 12:00 p.m. 

Billing Inquiries

Online Bill Pay Inquiries

Service Inquiries

Waste Removal

Recycling Services

  • Do you offer curbside recycling?
    We offer curbside recycling to all Stark and Medina county residents as well as certain contracts throughout our service areas. Please feel free to contact us or call our Customer Service team at 1-800-201-0005 to learn more.
  • Does Kimble co-mingle recycling and trash?
    No, Kimble runs separate route trucks to pick up trash and recycling. The two are not co-mingled in the trucks or at the recycling center.
  • Do the same trucks that pick up trash pick up recycling?
    There could be an occasion where the same truck that was used to pick up trash may be used to pick up recycling; however, this will not occur at the same time. Upon completing their route, the trucks are emptied and cleaned which helps to prevent co-mingling.
  • What types of items can I recycle?
    Kimble helps to take the guesswork out of which items you can and cannot recycle. We recycle most common household plastics, fiber and non-fiber items. Get a complete breakdown of the types of materials we can and cannot accept using our quick recycling guide.
  • Can I recycle styrofoam (or a foam like material that comes in packaging with TV’s, etc)?
    No, we do not recycle styrofoam. It should be disposed of in the trash. One of the reasons is due to contamination. It is often contaminated with food or drink, and it is difficult to clean because it is so porous. Styrofoam is one of those materials that doesn’t break down. It is a petroleum-based plastic. If burned it produces a highly toxic gas that we would not want mixed with other materials that are processed with heat.
  • Does Kimble consider new areas for recycling services?
    Yes, and Kimble thanks our customers for their enthusiasm in regards to recycling. We share in that excitement. Kimble is constantly evaluating our markets to make determinations on providing cost effective services to those who want them. As our service offerings change, we will communicate them to our customer base.
  • Is wrapping paper recyclable?
    Believe it or not, the answer is almost always yes! Most wrapping paper is recyclable, but you can learn more about the specifics here.
  • Should I bag my recyclables?
    Plastic bags are not recyclable so all recyclables should be placed in your recycle container loosely. There's no need to bag or tie these items. Plastic bags can typically be recycled at your local grocery store.
  • If I am taking my recyclables to a drop off point, should I bag them?
    Plastic bags are not recyclable so all recyclables should be placed in the drop off bin loosely. If you bring them in a bag, please pour them into the bin and save the bag for re-use or recycle at your local grocery store.
  • Should I wash my empty food containers before recycling them?
    Yes! It's important that all recyclables are not contaminated with food particles. A quick rinse can help remove contaminents from the container and prevent your recyclables from contaminating other products around them. Please also remove the labels from cans and bottles.
  • Can I recycle food, liquids or food-soiled items??
    All foods, liquids or food-soiled items should be kept out of the recycling. These items should be placed in your trash container and bagged as trash. Please do not put into recycling. If put into recycling, it could turn an entire load of recycling into trash!
  • Can I recycle such things as my plastic bottles, cans, and cardboard?
    Yes, please empty and rinse plastic bottles, cans, and the like before placing them loosely in your recycle container. Keep in mind, plastic bags can typically be recycled at your local grocery store and should not be added to your recycling containers. Plastic bags and film can get tangled in the recycling machinery and cause undue damage.
  • Can I recycle such things as rubber hoses and wires?
    No, these items can be "tanglers" given the nature of the items. These items should be placed in your trash container bagged as trash. If put into recycling, these items can get tangled in the recycling machinery and cause undue damage.
  • Can I recycle bulky items such as engines, propane tanks or construction debris?
    No, these items can contain oils, gases, and other materials that cannot be recycled. These items should be disposed of properly by contacting your local repair shop, maintenance facility, or other locations that may be able to dispose of these items properly.
  • Can plastic caps from plastic containers be recycled?
    Plastic containers usually come with a plastic top. Contrary to popular belief, the plastic cap can be recycled as long as it’s reattached to the plastic container from which it came. Some examples are water bottles, peanut butter jars, iced-coffee cups, sour cream containers. Remember, always empty the food or drink from your container before recycling. If you have access to a sink, give it a quick rinse and toss them in to the recycling container!
  • Can plastic caps from paperboard carton boxes be recycled?
    Paperboard carton boxes such as milk boxes, juice boxes, broth and stock boxes can be recycled. They often come with small screw-off plastic caps. Those caps can be recycled as long as they are reattached to the paperboard carton boxes. Remember, always empty the food or drink from your container before recycling. If you have access to a sink, give it a quick rinse and toss them in to the recycling container!
  • If we have loose, orphaned plastic caps, can these be recycled?
    Any loose plastic cap that has lost its container should be placed in the trash bin. These can fall through the spaces in between conveyor belts at the recycling facility and cause mechanical problems.
  • Can metal tops from glass jars be recycled?
    The metal tops can be recycled as long as they are placed in the recycling container separate from the jars. Examples: tops from pasta sauce jars, jam jars, canning jars (rings and discs).
  • Can metal bottle caps from glass bottles be recycled?
    Small metal bottle caps can no longer be placed in your recycling bin loose. They fall through the spaces in between conveyor belts at the recycling facility and cause mechanical problems. However, these bottle caps can be recycled. Some examples would be beer bottle caps, soda bottle caps, wine bottle caps, olive oil bottle caps. To best allow for recycling, placing the bottle caps in an aluminum soup can (that has been rinsed out) until it is half full. Then, crimping the top of the can so that the bottle caps are trapped. Toss the crimped can in the recycling container!
  • Can the metal discs from aluminum cans be recycled?
    Whether an aluminum can has a metal pop-top or requires a can opener, the resulting metal piece can be recycled. It’s best to leave the disc slightly hanging and folded down into the can, but if it is detached it can still be placed in the recycling bin. Some examples are soup cans, tomato sauce cans, cat food cans, canning jars (rings and discs). You can also leave a bit of the lid attached and bend it into the can, or plop them down in the can’s bottom and give the can a little pinch. Remember, always empty the food or drink from your container before recycling. If you have access to a sink, give it a quick rinse and toss them in to the recycling container!
  • Can straws be recycled?
    Straws should be placed in the trash bin.

Transfer Stations

Roll Off Rentals

Reporting a Problem

    • What should I do if I miss my scheduled pick up time?
      If you forget to place your trash out in time for your scheduled pick up, you will need to hold all trash until your next scheduled pick up. You can also take your trash to one of our convenient Transfer Stations, although charges do apply.
    • What do I do if my cart is damaged or stolen?
      The customer is responsible for any damage or loss of a Kimble cart. Should this occur, the customer should report it as soon as possible. The details to the charges for a lost or stolen tote are explained to the customer during the time of sign up for trash/recycling services. There is more information that can be found on the back of Kimble’s invoices under the Terms and Conditions section.