Our goal at Kimble Recycling & Disposal Inc. is to provide the best possible service to our customers. We get a lot of questions throughout the day so we've created this quick and easy reference for you to find answers to your frequently asked questions. If you are looking to start service, have questions about existing service or billing, please contact us or call 800-201-0005 to speak with a customer support representative.
Customer Service Center hours: Monday through Friday 7:00 a.m. to 5:30 p.m., Saturday 7:00 a.m. to 12:00 p.m.
- Who should I contact with a billing question?
Billing questions can be made by calling our Customer Service Center at 800-201-0005. Our hours of operation are M-F 7am-5:30pm and Saturday 7am-noon.
- What are fuel and environmental surcharges covering?
These charges may appear on your invoice and include disposal and environmental fees.
- How often will I receive my bill?
Residential services are billed quarterly in advance. Commercial services are billed monthly.
- Can I pay my bill online?
Yes you can pay by selecting the Bill Pay link in upper right hand corner of the website.
- Is there a charge to process a payment online?
Kimble does not charge you to process a payment via phone or using Kimble’s website.
- How can I begin receiving service from Kimble?
You can start service by filling out a Service Request Form or by calling our Customer Service Center at 800-201-0005 to speak with one of our agents. Our hours of operation are M-F 7am-5:30pm and Saturday 7am-noon.
- What services do you offer?
Depending on your service area our standard services are a 3, 6 and/or 10 bag trash service.
- How frequently do you pick up trash?
We offer a weekly residential curbside pickup. If you are looking for a commercial service pickup, we can customize to your needs varying anywhere from a daily pickup to a monthly pickup to suit your business needs.
- Do you offer curbside recycling?
We offer curbside recycling to all Stark county residents as well as certain contracts throughout our service areas.
- How do I dispose of large items?
Depending on your service level, Kimble will remove your large items on your regular scheduled pickup day. You will need to notify a representative in advance to schedule your large item for removal.
- What should I do if I missed my pickup?
If you forgot to place your trash out on time for your normal scheduled pickup, you will need to hold all trash until your next scheduled pickup.