Frequently Asked Questions

Our goal at Kimble Recycling & Disposal Inc. is to provide the best possible service to our customers. We get a lot of questions throughout the day so we've created this quick and easy reference for you to find answers to your frequently asked questions. If you are looking to start service, have questions about existing service or billing, please contact us or call 800-201-0005 to speak with a customer support representative.

Customer Service Center phone hours:

Monday through Friday 7:00 a.m. to 5:30 p.m.

Saturday 7:00 a.m. to 12:00 p.m. 

Billing Inquiries

Online Bill Pay Inquiries

Service Inquiries

Roll Off Rentals

Reporting a Problem

    • What should I do if I miss my scheduled pick up time?
      If you forget to place your trash out in time for your scheduled pick up, you will need to hold all trash until your next scheduled pick up. You can also take your trash to one of our convenient Transfer Stations, although charges do apply.
    • What do I do if my cart is damaged or stolen?
      The customer is responsible for any damage or loss of a Kimble cart. Should this occur, the customer should report it as soon as possible. The details to the charges for a lost or stolen tote are explained to the customer during the time of sign up for trash/recycling services. There is more information that can be found on the back of Kimble’s invoices under the Terms and Conditions section.